Our general process for creating a new Web site, a Major Upgrade or a Redesign of a Web site follows this basic flow. The scope and complexity of the project affect how we proceed.

Establish Web site requirements together
Review Web host, email and domain needs

Proposal Presentation and Acceptance

Agreement reached on the proposed Web site and project estimate.

You provide the initial content: images (including your logo), text materials (brochures, information on disks, paper catalog, information for the database, executive biographies and other pertinent organization and product/service information) and samples of your branding.

We review final arrangements for Web host, domain name requirements, as well as email requirements.

Timeline
Review proposed timeline - establish a "drop dead date" of when the full images and content are due for this release. Directly dependent on the "drop dead date", we will set the expected completion date. The initial project includes up to all that is a part of the initial project description that is provided to us by the "drop dead date."

Material Collection

Depending on the scope of your project, we will facilitate the collection of materials and conduct meetings as needed to move the project forward. This can also include usability tests to see where current site visitors run into problems using your current Web site.

Web site creation

Place Holder Page
If this is a new Web site, once the Web host is established, we create and load an initial placeholder Web page that replaces the default Web Host page. Your visitors immediately get basic contact information and can bookmark your home page for future reference. The placeholder page can indicate the expected completion date.

Once the placeholder page is up and working, you know beyond a doubt that the Web address is valid. You can now begin adding it to all signs and printed materials.

Prototypes
Again, depending on the complexity of your project, your project description may include the presentation of a prototype(s) for proposed home and lower level pages. The prototype(s) will integrate colors, design and navigation sample. They present a visual to be sure we are all together before starting the actual coding phase.

Continue with Web site creation.

Send requests and content to:

Email:	sriding@SRWebResources.com
Mail:	SR Web Resources Attn: Susan Riding 3 Townley Ct. Flanders, NJ 07836
Phone:	973 252-7861
Fax:	973 252-7858 Please include a cover sheet showing the number of pages. Please phone or email that you sent a fax as problems in transmission can be beyond our control.

Content and Images:
We prefer that you transmit electronically (emails or provide on a CD). Content can be transmitted via fax or paper copies as we can scan the material to editable text but it is not as efficient so it's best to get in a good habit of providing it electronically. Photos can be provided via hard-copy and we will scan them. You do not have to have access to a digital camera. Simply take a bunch of pictures the old fashioned way and mail the best ones, that you want to use on your site, to us in hard-copy images. That's not a problem. Obviously, digital camera photos are fine, too. In any case, include the background and any special instructions.

If you have not heard from us within 24 business hours confirming receipt of your email or fax transmission, please call 973 252-7861 as transmission failure can occur due to circumstances beyond our control. With a fax, tell us how many pages are coming over (cover sheet or at the top of the first page), to be sure we got them all.

Midpoint Contact(s)

Review progress and confirm next meeting (usually by phone).

Changes, content and images due to us by the Timeline "Drop Dead Date"
ANY changes/additions (content and images) can be submitted to us before the agreed upon "Change Drop-Dead Date" and will be included in the initial project. Beyond that date, changes will be applied after the initial upload of this project and are billable as Web Maintenance. Exceptions will be considered as a part of our Satisfaction Guarantee program. Don't be concerned about starting with an "incomplete" Web site. A quality Web site is always changing to better serve the end users of the site and to keep the information fresh. If you waited to have it all "perfect", the site would never go up.

Site Review
You wil be given access to site before it is available to the public. You can take part in our Satisfaction Guarantee program at this point. See the full program details below.

“End-Of-Project Meeting"

We review the finished project together. Satisfaction Guarantee group of changes #1 is due now, if you have not already referred it to us. Discuss Web maintenance requirements – what and how often, if applicable.

Satisfaction Guarantee

To be sure the original project requirements are met, from the point that you are given access to the site for review to within the first 15 calendar days after the site project becomes available to the public, we include 2 Web site revision groups. Each allows unlimited changes required to meet our original project description and are offered at no extra charge. More major rewording, new additions/changes and all Satisfaction Guarantee review changes submitted after the 15 calendar days will be billed as Web site maintenance on your regular invoice.

Group 1: Use to initially find any changes required to meet our original project description.
Group 2: A final review after the Satisfaction Guarantee group #1 changes were applied.

Grammatical or typo errors, if any, will be handled immediately and at no charge, even after the 15 calendar days.

Web Management

On the agreed interval, we will meet with you to discuss the new, changed and obsolete requirements.

Related Information:

Maintenance
Search Engine Optimization

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